My Virtual Call Center Representative Career

In mid-May, I started working a seasonal virtual call center job. It is rewarding and yet frustrating. It is a community and yet it is aloneness. I started out working with customers and then got trained to work in the logistics department. After training, I jumped at the opportunity to work in logistics.


My Rules 

Once I got this position, I instituted a few rules:

  • Do not work from bed
  • Shower
  • Wash Hair
  • Put Makeup on
  • Style Hair
  • Jeans, Capri’s, Shorts are allowed
  • Sandals, Slippers and Bare Feet are allowed.
  • Must put on a blouse, top that I would wear to an office job. How you are dressed comes across on the phone.
  • Be ready 1/2 hour before start time.
  • Eat small meals
  • Drink small amounts – break and lunch is strictly regulated and there is not a lot of “potty break” time
  • Pray upon awakening and as I sit down to my desk (which is a 6ft long table)
  • Stand up during meetings. (sitting 8 hours a day is not healthy)
  • Walk away from the computer during breaks and lunch – get outside. This way the neighbors know I am still alive.
  • Stock up on healthy snacks – mozzarella sticks, turkey pepperoni, fruit etc…

There are 2 rules I have not broken –

  • Do not work from bed
  • Jeans, Capri’s and shorts

The rest I have broken on occasion.

My Challenges

Working from home does not come without its challenges.

Right now my work schedule is Friday – Tuesday but that can change any given second. It is Wednesday night as I write this and when I go back on Friday I could find out I’m working a different schedule, that I am on a new team, or that I will be in a different department.

Another challenge is isolation. Working Friday -Tuesday makes the challenge of isolation harder because I miss out on church, community, and family events. Being off Wednesday and Thursday means whatever I do, I will probably be doing it alone (with the exception of Bible Study and lunch with the gang afterward).

My office is also a challenge. I had to move my office from the small bedroom with 2 outside walls to the bigger middle room with only one outside wall. My environment must be distraction free. It needs to be painted and rearranged, however, that is not going to happen until next spring. I had hoped it would happen before fall but alas, more plans went astray.

The final challenge is housework. I attempt to get it done on lunches, or before and after work as I do not want to spend my days off in the house (unless it is snowing out). Like everything else, I’ve had some success with this plan.

Final Thoughts

While the pay is not what I need to keep my covenant promises to my creditors, it is consistent work with no commute in a car with 115,000 miles on it. So I will keep my job and hopefully build a career managing a team of logistics specialists.

P.S. I am on schedule to convert to a regular employee in November.




Bio: Michele Kearns is the founder and HUG© (Hope Unites Globally) Award-Winner of JoyReturns. She shares her widowhood adventures hoping to encourage widows to move through grief and rebuild their lives by seizing new opportunities. A graduate of Kent State University with a Bachelor’s degree in communications, she’s used her skills while working as a call center team leader, facilitating a grief support group and helping small businesses with various writing and administrative assignments. Michele is a bookworm, lover of golden retrievers and an amateur photographer.